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Nurish Box - Whole Food, Plant Based, SOS Free
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Frequently Asked Questions
 

About Nurish Box

Why whole food, plant based with no added salt, oil or sugar?

The balance of nutritional evidence points to eating whole food, plant based with no added sugar, oil, or salt to be the most health promoting way of eating. Visit NutritionFacts.org to learn more!

Would Nurish Box work for me even if I am ok with salt, oil, and/or sugar or aren't whole-food, plant-based?

If you like discovering and eating flavorful plant-based, whole foods, then you'll enjoy Nurish Box!

Do I need special equipment to cook with the items in Nurish Box?

All you need is a pot and a stove to started enjoying Nurish Box.

May I give Nurish Box as a gift?

Yes! And we hope you do.

What if I have food allergies?

Contact us at [email protected] and let us know about your allergy concerns. We'll do our best to accommodate.

May I know what’s in Nurish Box before I order it?

We love the surprise of discovery. It's as much a part of the Nurish Box experience as the food itself. But you can be sure that it will be nutritious and delicious!

I have a great product that would be perfect for Nurish Box, how can I get it included in Nurish Box?

We'd love to hear about it! Send us a message below.

Billing & Shipping

Where do you ship?

We currently ship within the US. As long as USPS can delivery to you, it's good to go!

When will my box ship/arrive?

When you join, your first shipment will be the following month. So if you join in September, your first Nurish Box will be in October. Every month boxes ship usually between the 15th and 22nd.

When your Nurish Box's ready for shipment, you'll receive an email with your tracking number. Your box will be shipped USPS Priority so once shipped, it should take 3 days at most for your Nurish Box to arrive.

Is there a contract?

No, you may pause, skip a month, stop your prepaid renewal, or cancel your month-to-month subscription at any time.

When do I get billed for my subscription?

For month-to-month subscriptions

Your first box is charged when you join. All future renewals will be charged on the 1st of the month after your first delivery.

So if you join in September, your first Nurish Box will ship in October, and your next payment will charged on November 1st.

 

For multi-month subscriptions

Your first prepaid term is charged when you join. All future renewals will be charged on the 1st of the month after your last prepaid delivery.

How does the Prepaying work?

By prepaying for multiple boxes, you'll save on each month's Nurish Box — and it automatically renews after all of your prepaid boxes have been delivered so you won't miss a month.

But if you do need to miss a month, it's super easy to choose a month you don't want to be sent a box. 

At any time you can choose to no longer renew your prepaid subscription and you'll still receive all the boxes you've paid for.

How do I make changes or cancel my subscription?

I hope that you love your Nurish Box and don't want to cancel. So, before you cancel your subscription, please send us a message below and give us a chance to address your concerns.

Just log into your Account and click on "Manage My Subscriptions" under Account Details. From there you can choose to no longer renew a prepaid subscription or pause your subscription.

Click on "Show Details" to make further changes like updating your information, skipping a month, or canceling a month-to-month subscription.

May I get a refund?

At this time, we don't issue a refunds.

Something was damaged during shipment, what do I do?

If any items were damaged during shipment, please contact me within 14 days of delivery and I'll send you full replacements at no cost to you. We just ask that you provide a photo of the damaged goods so we can make sure it doesn’t happen again. Send us a message below, and we'll get started.

Have another question?

Fill out the form below and we'll get back to you as soon as possible!

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